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Privacy Policy

Bitforce respects the privacy of each person who visits our website and/or uses any of our services.

In this Privacy Policy, you can get a clear understanding of how we collect, use, protect and handle your personal data in accordance with Bitforce’s website and/or services.

Please read this Privacy Policy carefully when using our websites, services, or transacting business with Bitforce.

1. Applicability and Acceptance of Policy

1.1. This Policy defines the Personal Data, explains how Personal Data is collected, used, processed, and disclosed.

1.2. This Policy shall come into effect on the moment you first access to the website. By accessing, browsing, or using the website you are accepting and adhering to any provision of this Policy without any exemptions, limitations and/or exclusions.

1.3. In case you disagree with any provision of this of this Policy or do not want to provide your consent for processing your Personal Data, you shall cease using the website.

2. Personal data collection

We may collect personal information that can identify you, such as your name and email address, and other information that does not identify you.

We may collect and store any personal information you enter on your website or provide to us in some other manner, including personal information that may be contained in any comment or other submission that you upload or post to the website. This includes identifying information, such as your name, address, and email address. If you transact business with us, financial information such as your payment method (valid credit card number, type, expiration date or other financial information).

We may also request information about your interests and activities, your gender and age, and other demographic information.

• Use of cookies and other technologies to collect information: We use various technologies to collect information from your computer and about your activities on our site and third- party sites on which we display ads or serve our video player.

• Information collected automatically: We automatically collect information from your browser when you visit our website. This information includes your IP address, your browser type and language, access times, the content of any undeleted cookies that your browser previously accepted from us (see “Cookies”), and the referring website address.

• Cookies: “Cookies” are small files that a site or its service provider transfers to the user computer’s hard drive through their web browser (if the user allows it) that enables the site’s or service provider’s systems to recognize the user’s browser and capture and remember certain information. For instance, Bitforce uses cookies to remember and process the items in the user’s portfolio. Bitforce also uses cookies to understand user’s preferences based on previous or current site activity, to provide improved services. Furthermore, Bitforce uses cookies to compile aggregate data about site traffic and site interaction to offer better site experiences and tools in the future. Bitforce uses cookies to: 1) Help remember and process the items in the shopping cart; 2) Understand and save user’s preferences for future visits; 3) Keep track of advertisements; and 4) Compile aggregate data about site traffic and site interactions to offer better site experiences and tools in the future. Bitforce uses trusted third-party services to track this information on user’s behalf. The user can choose to be warned each time a cookie is being sent or can choose to turn off all cookies. The user can do this through their browser (like Internet Explorer, Chrome, Safari) settings. If the user turns cookies off, some features will be disabled. It won’t affect the user’s experience that makes the site experience efficient. However, some of Bitforce’ s website services may not function at their best, but the user can yet still place orders.

• Other Technologies: We may use standard Internet technology, such as web beacons and other similar technologies, to track your use of our website. We also may include web beacons in promotional e-mail messages or newsletters to determine whether messages have been opened and acted upon. The information we obtain in this manner enables us to customize the services we offer to our website visitors to deliver targeted advertisements and to measure the overall effectiveness of our online advertising, content, programming, or other activities.

2.1. Register

When you register a Bitforce account with us, you will need to provide us:
a) Your username used to identify yourself in any of the services provided by us.
b) Your email address.
c) Password (your password is encrypted; thus, we don’t have access to it).
d) Age
e) Country.

2.2. Use of Bitforce services

When you use Bitforce services we may also collect the following information:

a) Technical details about the devices you use to access Bitforce services, including Internet and/or network connection (including your IP address); mobile device identifiers; your operating system, browser type or other software; your hardware details; or other technical details provided by your web browser.

b) Details of your use of Bitforce services including, but not limited to, metrics information about when and how you use Bitforce services (such as what games you are playing, your status, your interactions with others); traffic data; your geographical location; your purchase history; emails received; links accessed; your preferences and choices such as subscriptions, preferred language, and currency; your communication via chat; game reviews.

c) Other information required to help you with any queries/support you may need assistance with via Bitforce customer support, including communications with you.

d) Limited payment processing information, including, as applicable, your credit card number, name and email address, payment methods, payment engine and transaction type; fraud risk score.

e) Any other information which you supply us via our services.

2.3. Bug reports and crash logs: Bitforce software will generate bug or crash reports regarding Bitforce services. These reports will not mention your personal information. You can decide if you want to submit these reports to Bitforce automatically. If you manually bug or crash reports to us, or if we contact you asking your feedback regarding the crash or bug reports, then we may store them alongside your personal information.

2.4. Payment details (if/when you use them in Bitforce services): this is a matter for the relevant payment method/platform/processor. If you make any purchases within Bitforce services, then we are notified by the payment processor once a transaction talks place, but we will not receive any of your actual payment details.

2.5. We may also collect some non-personal data about our services’ user; statistical information on usage of services, information of devices used to connect them, in order to improve our services which are used by you.

2.6. Children Privacy:

2.6.1. Our website is a general audience website and we do not knowingly collect personal information from children under the age of 18.

2.6.2. Games: information of children between 13 and 18 we will ask for their parent or guardian consent. If you are a parent or guardian and are concerned about the transfer of personal information about your child, please contact

Our website is a general audience site, and we do not knowingly collect personal information from children unde

3. Personal information use cases

3.1. We will utilize your information in the following ways

3.1.1. To carry out our obligations arising from any contracts between you and Bitforce, like providing access to your Bitforce account, providing you with the games and technical support and in general allowing to use Bitforce Services and its functionalities when you choose to do so.

3.1.2. To ensure that Bitforce services are presented in the most effective manner for you and for your computer or other device from which you access Bitforce services.

3.1.3. To provide you with information, products or services that you request from us and which we feel may interest you – in particular, we may send you newsletters or emails about Bitforce services, special and occasional offers like a welcome offer or provide you with ads, offers and product recommendations on the basis of your purchases or activity on our and third party websites and services (this is optional and we ask your permission first).

3.1.4. To evaluate the effectiveness of our marketing actions and improve the quality of our marketing.

3.1.5. To notify you about changes to Bitforce services and our legal documents.

3.1.6. To improve or modify Bitforce services, i.e., based on which games you like, how you play them, reported problems, your suggestions or satisfaction surveys.

3.1.7. To calculate conversion rates and other elements of performance.

3.1.8. In connection with the services of our Partners, such as payment processors, located in and outside the European Union, but only to the extent necessary to provide those services.

3.1.9. To create a universal user’s profile based on information about your use of Bitforce Services and other platforms (we will rely on data made available when you merge your Bitforce account with your account on other platforms) in order to make our Services even more interesting for you.

3.1.10. To protect you from an unauthorized use of your account and against fraud.

3.1.11. For tax, legal and accounting purposes.

3.1.12. For the accountability purposes as defined by EU legislation (GDPR).

3.2. Whenever we’re personalizing or targeting our marketing communications, offers and adverts, we may profile your personal data. We do not make automated decisions that could affect your legal situation. If you decide that you no longer want to receive personalized offers, product recommendations, or no advertising news at all, you can object to this at any time. You can also choose whether to receive marketing communication from us, including personalized and targeted marketing emails by managing subscriptions on your Bitforce profile page, following the link “unsubscribe” attached to our marketing emails or just send an email to

3.3. Non-personal data: We might process some aggregated and general non-personal data on user behavior (e.g. sales per region, number of support tickets) and share it with third party partners who work with us to provide Bitforce services to you (for example, with games developers/publishers selling games or renting on or with payment providers) in order to support, improve or amend Bitforce services or to help them to improve their products, which you have bought.

4. User identification

Because providing Services may entail Bitforce to undertake financial risk on the user’s behalf, whenever the user reserves a Service, Bitforce may investigate the user’s personal history in public records or their credit history or score. To register as a customer, as well as while being serviced, Bitforce may require the user to provide identification or other documentation to help Bitforce prevent fraud or money laundering.


To register as a user, as well as while being serviced, Bitforce may require the user to provide identification or other documentation to help Bitforce prevent fraud or money laundering. For this purpose, Bitforce make use of Credas Technologies Ltd services.

Credas Technologies Ltd Services

Bitforce may ask the user to download Credas App and use Credas services to assist us to facilitate ID verification and documents checks. Credas will then send to Bitforce a report detailing the results of the verification checks. In some cases, Bitforce may request additional information from the user, or ask Credas to carry out an additional verification check if an earlier one was not passed.


Credas acts as a data processor, and Bitforce is the data controller of such personal data. Personal data, or personal information, means any information about an individual from which that person can be identified.

The categories of data which Credas collects are as follows:

  • Identity Data. First name, last name, maiden name, username or similar identifier, marital status, title, date of birth, gender.
  • Contact Data.Address, email address and telephone numbers.
  • Financial Data.Bank account details and credit check status.
  • Content Data.Includes login information, digital content uploaded, photos (selfies for ID verification), documents (for document verification such as passports, driving license, national ID card, VISA, utility bills, payslips, CSCS card, residence permit, birth certificate or other) that you upload into the App.
  • Profile Data.Includes your username and password, preferences, feedback, and survey responses.
  • Usage Data.Includes details of your use of the App and Our Site.

Bitforce may request Credas to carry out the following Verification Checks, therefore the data that will be requested from the user will depend on the Verification Check Credas is asked to perform:

  • ID verification,
  • address,
  • date of birth
  • mortality check,
  • international PEP check,
  • international sanctions check,
  • bank account verification check,
  • credit status check,
  • right to work checks,
  • right to rent checks,
  • proof of ownership check, and
  • ultimate beneficial owner check.

Verification Checks and Special Category Data Credas may collect about the user

If the user is using the App to facilitate ID verification (facial recognition), this is classed as Special Category Dara as it may include genetic and biometric data.

When carrying out an ID Verification Check on the user passport, in the first instance Credas will only read the data from the chip contained on the passport. If this process is successful in providing Credas with the data that is needed to satisfy the Verification Check, Credas will not scan a copy of the photo.

If the chip reading is unsuccessful, Credas will only then proceed to scan a copy of the photo which will be considered Special Category Data. Under data protection laws Credas requires the user to express consent to process Special Category data, which will be facilitated in the sign-up process when the user upload his/her ID documentation to Credas. If the user does not provide consent for Credas to process this data, Credas may not be able to carry out the Verification Check required by Bitforce, and the Bitforce will be notified of this.

Credas do not collect any additional Special Categories of Personal Data about the user (details about race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership or information about health).

Certain Verification Checks will require Credas to collect information from its Data Providers relating to criminal convictions, offences, and terrorist activity.

5. Visitor information protection

We take appropriate security measures (including physical, electronic, and procedural measures) to safeguard your personal information from unauthorized access and disclosure. Only authorized employees are permitted to access personal information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of your sensitive personal information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your personal information.

We want you to feel confident using our website to transact business. However, no system can be completely secure. Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information, searches, or other communications will always remain secure. Users should also take care with how they handle and disclose their personal information and should avoid sending personal information through insecure email.

6. Data Sharing

6.1. Bitforce may share your personal data with affiliated companies and trusted partners within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own Services, and with trusted third-party service providers as necessary for them to perform services on our behalf, such as:

6.1.1. Processing credit card payments.

6.1.2. Serving advertisements.

6.1.3. Targeting and personalizing our marketing communication, offers and advertisement that we display on our websites and services (as well via email if we have your consent to do so) as well as third parties based on combined data we have collect about you.

6.1.4. Conducting contests or surveys.

6.1.5. Performing analysis of our Services and customers demographics.

6.1.6. Communicating with you, such as by way email or survey delivery.

6.1.7. Customer relationship management.

We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing, or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).

6.2. Our trusted partners: In general, we don’t share information about you to third parties. There’re exceptions like our Trusted Partners, that help us deliver our Services and functionalities to you. Please rest assured that we always provide our partners with the minimum information necessary for them to help us. They may have potential or actual access to limited data about you and process it on our behalf (they are formally called “Data Processors”):

6.2.1. Third party vendors that provide us with internal management and data sharing tools.

6.2.2. Third party vendors that provide us with analytical tools.

6.2.3. Third party vendors that provide us with email marketing tools to help us managing our email communications.

6.2.4. Third party vendors that provide us with error tracking and crash reporting tools; In general, we don’t share information about you to third parties. There’re exceptions like our Trusted Partners – these are companies that help us do our thing. They usually help us with things like data analytics, processing payments, internal tools or running a variety of marketing activities.

6.2.5. Customer Service Software & Support Ticket System to help us manage your requests.

6.2.6. Dynamic Site Delivery and Content Delivery Networks to provide Bitforce Services or to optimize content delivery (although we share only IP addresses because CDNs deliver the content based on the geographic location).

6.2.7. Our professional advisors dealing with legal, tax, audit, or accounting matters.

6.2.8. Social media platforms for the purpose of personalized and targeted communication.

6.3. During the payment process, we may also share information about you with other trusted partners who handle it independently as the so-called data controllers:

6.3.1. Payment-providers for payment processing purposes.

6.3.2. Banks and financial institutions to obtain payment.

6.3.3. Anti-fraud service providers: When required by law, we may also share your data with police or other government authorities (including your IP address and details of suspected unlawful or fraudulent activity like unauthorized use of payment methods and security risk scores).

7. Security

Bitforce takes security very seriously by assuring that appropriate measures are been taken regarding the protection of your personal data to prevent abuse, loss, unauthorized modifications, and undesired disclosure. If you suspect that your data is not safely protected, or if there are indications of abuse, you shall contact Bitforce’s support department immediately, by sending an e-mail to Bitforce will directly inform you when there is a situation that may constitute a risk for your data and that may have adverse effects on you.

8. Privacy Rights

Pursuant to the general directive on data protection, you have the rights below listened. In case you file a request regarding the rights below, Bitforce will respond to you within 4 weeks. You can submit a request by e-mail to

In the request, you must indicate your name and email, and what personal data is being requested. Making a request is free of charges unless the you make unfounded or excessive demands. Before Bitforce can grant your request, it is legally obligated to identify you. If Bitforce refuses a request, the reasons that sustain that decision will be clarified.

• Right to information

It must be clear for the person concerned that his or her personal data is processed and that is done in an adequate and transparent manner. An active information duty pertains regarding the person concerned. By way of this Privacy policy, we provide you with this.

• Right of perusal

You, as a concerned person, have the right to peruse your personal data. You can request to Biforce which personal data is registered on you and for what purposes the data is used for by sending an email to

• Right to rectification

You, as a person concerned, have the right to rectification if inaccurate personal data is being processed. You can apply most alterations by yourself regarding your personal data through the website. In case you cannot modify certain data by yourself, you can send an e-mail to the support department ( so this can be sorted out for you.

• Right to be forgotten

You, as a person concerned, have the right to submit a request to have your personal data deleted. Bitforce can only comply with this request if we are not obliged to keep the user’s data, or if the data is not necessary to provide them services as in conformity with the Terms and Conditions.

• Right to limit the processing

You, as a person concerned, have the right to limit the processing of your personal data if you consider that the processing of your personal data by Bitforce is illegitimate, or if Bitforce no longer needs your data, but you do not want your personal data to be removed. In that case, your data will remain stored, but will not be further used.

• Right to transferability/data portability

You, as a person concerned, have the right to obtain your personal data in a structured, customary, and legible form and can offer this data to another processor, or to directly have them transferred to another processor. You can submit a request to Bitforce for data portability by sending an email to

• Right to not be subjected to computerized individual decision making/profiling

You, as a concerned person, have the right to not be subjected to computerized individual decision-making. Nevertheless, computerized decision-making may still be possible if:

a) It is necessary for the conclusion or implementation of agreements.
b) It is permitted pursuant to a provision at the supra-national or national legal level.
c) It is based on the emphatic consent of the person concerned.

Bitforce does do not engage in individual decision-making without human intervention.

9. Contacts

If there are any questions regarding this Privacy Policy, you may contact Bitforce by sending an email to